Shipping and Handling
UPS & USPS
We typically ship products using UPS and USPS, but reserve the right to send via FedEx or similar carrier if necessary. Due the nature of our products, shipping to a customer's billing address is often mandatory. if you require shipping by a specific carrier please contact us after your purchase with such request and reference your order number.
All returns require prior authorization and provided RMA number written on packaging. The return policy is 14-days from purchase on items that arrive damaged or defective. Returned items are subject to a 20% restocking fee. Customer assumes shipping and handling costs for all returned items and original shipping and handling fees are non-refundable. Refunds are only issued if returned items are in their original, un-altered state with all tags attached and original packaging, if applicable.
Electronic items, such as holographic sights, lights, lasers, etc., are final-sale only and cannot be returned.
Please note that it is YOUR responsibility to handle all firearms safely, especially during any sort of adjustments or modifications. It is your responsibility to determine if and when the service of a licensed gunsmith is required. Vortex Defense, Inc. assumes no responsibility for the installation, condition, or use of any firearms and/or accessories. Warranty questions and issues should be handled directly with each manufacturer, respectively.